Support Worker Guide

1. Getting Started

Support worker accounts are created by your provider administrator. You will receive an email invitation with a link to set up your account.

Logging In

1. 1Navigate to the portal URL in your web browser.
2. 2Click Sign In on the landing page.
3. 3Enter your email and password on the login screen.
4. 4You will be redirected to your Support Worker Dashboard.

1.1

Login Screen

Sign in to the portal with your email and password.

1Email address — enter the email registered to your account

2Password — enter your password

3Sign In — redirects you to your dashboard

4Forgot Password? — reset your password via email

Figure 1.1 — Login Screen

Resetting Your Password

1. 1Go to the portal login page.
2. 2Click Forgot Password? below the login form.
3. 3Enter the email address associated with your account.
4. 4Click Send Reset Link.
5. 5Check your email inbox and click the reset link.
6. 6Enter your new password and confirm it.
7. 7Click Reset Password to save.

1.2

Password Reset Screen

Enter your email to receive a reset link.

1Email field — enter the email associated with your account

2Send Reset Link — sends a time-limited link to your inbox

3Back to Login — return to sign in if you remember your password

Figure 1.2 — Password Reset Screen

2. Dashboard

After logging in, you land on your personal dashboard showing shift statistics, upcoming shifts, and quick actions.

What you'll see

• Shift Statistics — Total Shifts, Completed, Assigned, Available, and Cancelled
• Upcoming Shifts — Your next 3 upcoming shifts with date, time, location, and special instructions
• Quick Actions — Clock In/Out, View Available Shifts, and Timesheets

2

Support Worker Dashboard

Your personal dashboard shows shift statistics, upcoming shifts, and quick-access actions at a glance.

1Shift Statistics — Total, Completed, Assigned, Available, and Cancelled shift counts

2Upcoming Shifts — your next 3 shifts with date, time, location, and special instructions

3Clock In/Out quick action — jump directly to the Clock In/Out screen

4View Available Shifts — browse and apply for open shifts

5Timesheets quick action — view your worked hours and submit timesheets

Figure 2 — Support Worker Dashboard

3. Viewing Shifts

View and manage your assigned shifts from the Shifts page. You can see shifts in a list or calendar view.

Navigation

3a

Support Worker Shifts List

View all your upcoming, current, and past shifts in one consolidated list.

1Shift list — all assigned shifts with date, time, and participant details

2Status filters — filter shifts by upcoming, in-progress, or completed

3Shift details link — click any shift to view full details

4Date range — scheduled start and end times for each shift

Figure 3a — Support Worker Shifts List

3b

Shift Schedule Calendar

Visual calendar view of your shift schedule — see your week or month at a glance.

1Calendar grid — shifts displayed on a weekly or monthly layout

2Shift blocks — colour-coded entries showing participant name and time

3View toggle — switch between day, week, and month views

4Navigation controls — move forward or back through dates

Figure 3b — Shift Schedule Calendar

3c

Shift Details (Worker View)

View full details of an individual shift including participant info, location, and shift notes.

1Shift summary — date, time, duration, and participant information

2Location details — address and travel instructions

3Shift notes — instructions from the provider

4Actions — clock in/out, submit notes, or flag issues

Figure 3c — Shift Details (Worker View)

4. Clock In / Clock Out

Use the Clock In/Out screen to start and end your shifts, record progress notes, and report incidents — all in one place.

Shift Workflow

4

Clock In / Clock Out Screen

Start and end your shift, record progress notes, and report incidents.

1Active shift details — participant name, date, time, and location

2Clock In button — records your start time with GPS verification

3Clock Out button — records your end time

4Progress Notes — document goals, observations, mood, activities, and follow-ups

5Incident Report — log any incidents that occurred during the shift

Figure 4 — Clock In / Clock Out Screen

5. Timesheets

The Timesheets page records all worked shifts after clocking out. Review and submit your timesheet entries for payroll processing.

1. 1Navigate to Timesheets in the sidebar.
2. 2View all timesheet entries for your worked shifts.
3. 3Review hours, dates, and shift details for each entry.
4. 4Submit timesheets for approval as required by your provider.

5

Timesheets

A record of all your worked shifts — review your hours and submit for payroll approval.

1Timesheet entries list — each row represents a completed shift

2Shift date & hours — clock-in and clock-out times with total hours

3Participant name — the participant linked to that shift

4Submission status — pending, submitted, or approved

5Submit timesheet — send entries to your provider for approval

Figure 5 — Timesheets Page

6. Compliance Documents

The Compliance page lists all documents and certifications required for your role. Keep these up to date to maintain your compliance status.

1. 1Navigate to Compliance in the sidebar.
2. 2Review each required document and its current status.
3. 3Upload documents or certifications as needed.
4. 4Monitor expiry dates and renew documents before they expire.

6

Compliance — Required Documents

Track your certifications, clearances, and mandatory documents. Upload files and monitor expiry dates.

1Required documents list — all certifications and clearances your role requires

2Status indicator — Completed, Requires Attention, or Expired

3Upload document — attach files (PDF, image) to satisfy a compliance item

4Expiry date — set and track when time-sensitive documents expire

5Notes field — add context or reference numbers

Figure 6 — Compliance Page

7. Salary & Pay

The Salary page provides a summary of your pay rates and earnings history. Contact your provider administrator for any payment queries.

1. 1Navigate to Salary in the sidebar.
2. 2Review your pay rates and payment history.
3. 3Contact your provider administrator for any salary queries.

7

Salary & Pay Information

View your pay rates and earnings history.

1Pay rate — your current hourly or shift rate

2Payment history — a record of past payments and processed timesheets

3Earnings summary — total earnings for the current pay period

Figure 7 — Salary Page

8. Profile Management

View and manage your personal profile information, contact details, and qualifications.

8

Support Worker Profile

View and update your personal details, contact information, and qualifications.

1Personal details — name, email, phone number, and contact information

2Profile photo — upload or update your profile image

3Qualifications — view your listed qualifications and certifications

4Account settings — manage notification preferences and security settings

Figure 8 — Support Worker Profile