Terms and Conditions

1. Introduction

Welcome to Care Management System (CMS). These Terms and Conditions govern your use of our platform, services, and related offerings. By accessing or using our services, you agree to be bound by these terms.

CMS provides comprehensive care management solutions designed to support NDIS providers, support workers, participants, and their families in managing care services, compliance, and administrative tasks.

2. Definitions

3. Account Registration and Security

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• Each user must have their own individual account

3.2 Account Security

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach
• We reserve the right to suspend or terminate accounts that violate these terms

4. Use of Services

4.1 Permitted Use

You may use our Services for lawful purposes related to care management, compliance tracking, scheduling, documentation, and other features provided by the Platform.

4.2 Prohibited Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Use the Platform to harass, abuse, or harm others
• Share your account credentials with unauthorized parties
• Reverse engineer or attempt to extract source code
• Use automated systems to access the Platform without permission

5. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which forms part of these Terms and Conditions.

By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and disclosure of your information as described therein.

6. Subscription and Payment

6.1 Subscription Plans

We offer various subscription plans with different features and pricing. Details of available plans are provided on our website and may be updated from time to time.

6.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are in Australian Dollars (AUD) unless otherwise stated
• Payment is due immediately upon subscription activation
• You authorize us to charge your payment method on file

6.3 Refund Policy

Refunds are provided in accordance with Australian Consumer Law. Please contact our support team to discuss refund requests.

7. Intellectual Property

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are the exclusive property of Care Management System or its licensors.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes. This license does not include any right to resell or make commercial use of the Platform or its contents.

8. Limitation of Liability

Our total liability to you for all claims arising from or related to these Terms or the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9. Disclaimer of Warranties

The Platform and Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from use of the Services will be accurate or reliable
• Any errors in the Platform will be corrected
• The Platform will meet your specific requirements

10. Indemnification

You agree to indemnify, defend, and hold harmless Care Management System, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any rights of another party.

11. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice, effective immediately. This includes the right to terminate for violations of these Terms or for any other reason we deem appropriate.

You may terminate your account at any time by contacting our support team. Upon termination, your right to use the Services will immediately cease.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Platform. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us: